CUSTOMER SERVICE

Here at Actislim, we want to you have an enjoyable shopping experience with us and find it easy and straight forward to fix things if anything goes wrong. That's why we've set out all of information you may need to know, such as shipping times, returns, refunds and anything else you can think of!

Of course, if we've missed anything, or you just need to talk - please use the live chat links or the general contact information found throughout the site and one of our friendly team will be happy to help!

Delivery Costs

Within the UK:

FREE UK Next Day Delivery
(orders placed Mon-Fri before 4:30pm)

Europe & Rest of the World:

£4.95 per order

Shopping With Us

You can order products displayed on this website by:

(1) ordering on-line via this website.

If you have placed your order on-line, we will quickly send you an e-mail to confirm that we have received your order. The email confirmation will be produced automatically so that you have confirmation of your order details. The fact that you receive an automatic confirmation does not necessarily mean that we will be able to meet your order, in all events we will contact you.

Your credit card details are handled by SecureTrading.. We do not handle your credit card details. After you click on the "Purchase" button, you are transferred to our payment gateway at securetrading where your payment is processed 100% by them.

You can pay by any, Visa or MasterCard credit card or by Switch/Maestro, Solo or Delta debit card. To ensure that shopping on-line is secure, your credit/debit details will be encrypted to minimise the possibility of someone being able to read your details as they are sent to us over the Internet.
You may also pay by cheque or postal order if you wish.
The prices displayed on our web site are in British pounds and are inclusive of VAT.
We currently debit money from your account within one working day after we have received your order.

We utilise the services of securetrading.com to securely process your payment.

In the unlikely event of unauthorised use of your credit or debit card for a purchase at www.actislim.co.uk, most banks and card issuers either cover all the charges or may limit your liability to just £50.00. If your bank or card issuer holds you liable, Actislim will cover your liability up to £50.00 provided that the unauthorised use of your credit or debit card resulted through no fault of your own.

Returns

We believe that you will be delighted with your product but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible.
You can return your order in its original unopened condition to:

Actislim (Studio Supplements Ltd),
Suite 109, HUB 1,
The Innovation Centre,
Venture Court,
Hartlepool,
TS25 5GL

within 30 days of the date on which you receive it. You will be responsible for the item or items until they reach us. For your own protection, we suggest you use a secure delivery method which requires a signature upon delivery.
If you return the product in its original condition, we will refund you any money which you have paid us for that product. All you pay for is the return postage of the goods. If you return an item to us which is faulty, which you did not order or for any other reason which is our fault, we will also pay you the cost of the return postage. If this happens, please contact us first 01429 856555 and we will let you know how you should send the item to us.

Prices

Our prices are shown alongside each product.
We try to make sure that the prices on our website are accurate but we will need to validate the price before we process your order. We also aim only to display items which are in stock and which can be despatched to you quickly. If we are unable to supply a particular item which you have ordered or if the correct price for an item is different from the price on your order, we will notify you immediately after receiving your order. If this happens, you may cancel your order and we will refund you any money which you have paid.
You will be notified of the delivery costs automatically in your shopping cart at the end of the checkout.

Despatch

We endeavour to despatch orders within one working day of receiving the order, subject to stock availability. However, during seasonal peak demand there may be a slight delay in the despatch of your order. If for any reason there's a delay with the expected delivery time, we'll contact you and explain the situation.

Delivery

All orders received before 4:30pm weekdays are despatched the same day
All retail orders are sent out Amazon Logistics Expedited, this is a premium service and your order may arrive quicker than expected.

We aim to deliver goods to destinations in the UK well within 7 days in most circumstances (USUALLY IN 48 HOURS).

We will make every effort to deliver within the time stated on our website but we will not be liable for any loss caused to you by late delivery. If the goods are not delivered within the delivery time which we quote, please contact us by telephone or email. We will try and ensure that you receive your order, as quickly as possible, your order cannot be cancelled after goods have been despatched.

Refunds

Refunds are both easy as part of our total customer service. We believe that you will be delighted with your product but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible.

If for any reason you aren't happy with your purchase, we'll give you a full refund or exchange. Simply return the item to us in its original unopened bottle with your receipt within 30 days of purchase. You will be responsible for the item or items until they reach us. For your own protection, we suggest you use a secure delivery method which requires a signature upon delivery.

Please include a short note to say why you are returning the product, and include your name, address and, if possible, your invoice number.

Our returns address is:

Actislim (Studio Supplements Ltd),
Suite 109, HUB 1,
The Innovation Centre,
Venture Court,
Hartlepool,
TS25 5GL

If you return the product in its original condition, we will refund you any money which you have paid us for that product. All you pay for is the return postage of the goods.

If you return an item to us which is faulty, which you did not order or for any other reason which is our fault, we will also pay you the cost of the return postage. If this happens, please contact us first and we will let you know how you should send the item to us.

Complaints

We welcome all feedback about our service and we aim to deal with any problems or difficulties experienced by our customers both quickly and fairly.

If you feel you have a complaint you wish to make please e-mail us at info@actislim.co.uk or call our phone line 01429 856555

We have a simple but comprehensive returns and refunds policy which means that most queries can be resolved quickly and easily. For issues that cannot be resolved immediately we will respond within 24 hours either resolving your complaint or with an expected timescale for resolution of the issue.

Non-Receipt of Order

If you do not receive your order within 15 days of despatch, please e-mail us at info@actislim.co.uk or call 01429 856555.